Hello and thanks for your question. I look forward to assisting you today with the best answer possible.Did you try charging using a USB cable ?
Is it the same with the USB cable too ?
I'm sorry to say its a hardware the problem. The jack which connects the power cable has dislodged or has become loose.
As a result of which the power is unable to reach the kindle and in turn unable to charge the battery and the only option left is to replace the jack.For that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# ***** to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.
You can also contact kindle support at
United States: 1-***-***-****
Outside the United States: 1-***-***-****
It has already been sent to your Email.
It's Amazon they will definitely help you out.
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