Hi good afternoon Ruth.
I am Tech Michael and I can send you a request so we can talk on the phone about this.
I can help but its a procedure we have to go through.
Please accept the offer and I will call you promptly it a rule of Just Answers.
Hi, I suggested that because this is your safe, if you would rather, I can provide that info to you here on the site.
Please let me know if that is the case please disregard the offer of phone service on this.
Hi Ruth I will make sure they get that info.
Have a great weekend.