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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 33842
Experience:  Over 20 years fixing Electronically devices
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I have a tachi SD 320 GB. I plugged it into my computer a

Customer Question

I have a Hitachi SD 320 GB. I plugged it into my computer a few days ago and noticed there were 3 major files gone. I did not delete anything since they are critical work files and I noticed that when I plug the SD into my computer that it does not read "SD Mini" anymore but reads "Drive". I need help to recover or find where those files are. Any help is appreciated. (I also purchased Asotech recovery program but it did not work)
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

First as this is usually corruption, are you on a windows computer? and if so, which version and which Drive letter is the drive appearing as?

Customer: replied 1 year ago.
On windows computer. I switched from my laptop to desktop and both computer have version 2013. The drive is showing up as local disk L
Expert:  Richard replied 1 year ago.

Thanks

Which version of windows please?

Just so I can give the instructions

Customer: replied 1 year ago.
2013
Expert:  Richard replied 1 year ago.

no sorry, the version of windows, eg: XP, Vista, 7,8,10?

Customer: replied 1 year ago.
windows 8
Expert:  Richard replied 1 year ago.

thanks

Press the windows key + X and click on Command Prompt (Admin)

A blank window opens

Type in

chkdsk l: /r

Press enter

Let it complete, may take some time and when it has then attempt to recover the files using Recuva from here (its free)

http://www.filehippo.com/download_recuva

Click Download Latest Version on the Green Button top right

If the files can be restored, this process will get them

Let me know the results please

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