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Michael
Michael, Technician
Category: Consumer Electronics
Satisfied Customers: 9137
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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It says invalid password when I put valid master password.

Customer Question

it says invalid password ***** I put valid master password.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Michael replied 1 year ago.

Hi I'm sorry to here that your having a problem.

Please elaborate, what cards and what system etc?

Thanks

Tech Michael

Customer: replied 1 year ago.
its a vingCard 2100. I am trying to enter into the system through master password ***** attend to various functions. however inspite of putting in a valid password ***** says that the passport is invalid. However I can access to my front desk operation password.
Expert:  Michael replied 1 year ago.

Thank you for that information.

Are there other cards that are working in the same system and locks etc?

Thanks

Tech Michael

Customer: replied 1 year ago.
The other system is working fine. Its only the master system that I can not get through to re program the locking system of locks as is not accepting the password.
Expert:  Michael replied 1 year ago.

Thanks for that. You can try resetting the system but let me know if you are entering the code by card or by typing a # ***** your system?

Thanks

Tech Mike

Customer: replied 1 year ago.
Its by pressing four digit number for the system to response.
Expert:  Michael replied 1 year ago.

Thanks,

you can try a full system reset just by shutting down the system and waiting 5 full minutes before restoring power to it. If the problem isn't a changed PW or hardware failure which are both very possible here then you will need a technician to look at this because they have a specialized equipment to know what happened, if the PW was changed by mistake, or a component failed and caused the system to "forget" the code.

I can help you find someone local if you need as well?

In any case, I will stick with you until this is complete.

Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,

Then you can reach me by simply replying to this message anytime.

Thank you and have a wonderful day!

Tech Michael

Customer: replied 1 year ago.
Its not working. I think you are not aware of the system or problem we are facing. I would appreciate if you would refund the charge put to my account. Thank you.