Hello there, my name is ***** ***** I can help you with that question...
In order to help you better with your request, I need to know more specifics about your product such as the SERIAL NUMBER of the unit itself and the new replacement battery model number (if stated on the packaging).
Hello, and thank you for replying to my requested information.
I have been doing some research for you about your headphones as I learned that some older Boss models have been recalled in the past for similar problems...unfortunately your SERIAL NUMBER doesn't match any item from BOSS, so I would like you to double check that number for me in order to continue with my research.
Also I would like to know as well if in the past this was an intermittent issue with this headphones.
You are correct. May people have had a problem with this model. That is why I am trying to find out if your serial number is ***** the range of those that were recalled.