Hello & Welcome to Just Answer,
May I ask the make and model number of the device you are working with - that you want to connect to the computer?
I just now saw your phone call request.
Unfortunately, I don't have a phone available to make or receive such a call, but I may be able to help you here - in this Q&A format.
If that will work for you, may I ask the Make & Model of device you want to connect to the computer?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****