Hello. My name is Michael. I can help you with your question.
Can you please check the model number of the TV? I am not able to find CPA222VM as a valid model TV from Hitachi.
Okay thank you. That what I am familiar with. This is an LCD projector and what you are seeing is a failed LCD panel. That will have to be replaced. Is this something that you would be trying to fix yourself? If so, I will see if I can find the LCD panel but I can't guarantee that'll be available.
I do know the company can use for a fast repair and they have reasonable pricing as well. They may be able to find the part for you if you want to do the installation, but if you aren't familiar with repairing this projector I wouldn't recommend doing it. But that's entirely up to you. A back a projector is a fantastic idea and this would be a good way to get one at a reasonable cost. Here is the link to the repair company.
Is that the case even if you have them repair it? Of course, they aren't obligated to find the part for you, so ultimately you could say that you are "expected" to locate the part - but that seems like pretty poor customer service on their part. So, no... it would be very unusual for a company to ask you to get the part if they are going to repair it. Unfortunately, parts for these projectors are sold in very few places. I would contact Hitachi projectors and get their recommendation.
1.800.HITACHI • Email:***@******.*** Web: hitachi-america.us/projectors
They may sell the part to you directly or offer a repair location that can get readily get the part (as long as it is still produced).
I would appreciate a moment of your time to rate my level of service. It will not affect our ability to communicate.
What is strange about it?
This is a fairly obscure product in the Hitachi lineup, made by Dukane Pojectors.
The complicating factor is that you purchased it refurbished. Since they started making these in mid 2012, and covered by a 3 year warranty, all projectors of this model, that are owned by the original owner, are still under warranty. So there would seldom be a reason for anyone to have had to find a price for parts at this point. You aren't getting the "run around" from me or anyone else. I have given my personal time to provide you with the most accurate information I have available. Because nearly all of these units are under warranty, I'd be surprised if someone could give you an immediate quote on the parts. It would have been best to come by and get someone's opinion on buying new vs refurbished - we could have pointed out the benefit of the three year warranty.