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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I purchased Microsoft windows office & student on line on

Customer Question

I purchased Microsoft windows office & student on line on 7/27/15 but I never received my product key e-mail I am now getting a message saying my software is not activated could you please send me my code so I can use this program thank you andrea koshan*****sugar land tx 77498 master card ending in 1305
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What was the website you've purchased Microsoft Office software from previously? Did you receive any email confirmation? If yes, is there any instruction in it?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
remote please no e-mail received not sure what website just said $71 FOR 1 USER WENT TO MICROSOFT OFFICE & STUDENT 2010
Expert:  Viet - Tech replied 1 year ago.
Do you have windows xp, vista, or 7, or 8, or mac computer?
You are sure the Office version is 2010? (not 2013)? right?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can you please check your payment statement, i.e., credit card statement? We need to know which company you've purchased Office from.
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
WINDOWS 7 YES IT IS WINDOWS 2010
Expert:  Viet - Tech replied 1 year ago.
Can you please check your payment statement, i.e., credit card statement?
We need to know the name of the company or website where you've purchased Office from.
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
SORRY OFFICE 2010
Expert:  Viet - Tech replied 1 year ago.
OK. Can you please check your payment statement, i.e., credit card statement for the purchase of Office?
We need to know the name of the company or website where you've purchased Office from.
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Don't have statement yet called acct to see if pmt was made 7/27 for 71.89
Customer: replied 1 year ago.
purchased Buy Microsoft Office 2010 - Only $71 - Limited Time Offer‎
www.softwareau.com/Office_2010‎
Order Now And Download Instantly
Expert:  Viet - Tech replied 1 year ago.
Can you ask them about your Office order at the website below:
https://www.softwareau.com/contact-us
, and/or email them at ***@******.***
Thank you.
Customer: replied 1 year ago.
I went to ***@******.*** & got connected to you what's so difficult about pulling my product key which I never got
Customer: replied 1 year ago.
can't use the product w/o it
Expert:  Viet - Tech replied 1 year ago.
I'm sorry, I'm not affiliated with them. I'm an independent computer support tech. You bought the Office from them, so please ask them for your Office product key first. Then I will help further if you need. Thank you.
Customer: replied 1 year ago.
how do I contact them phone numbers seem to be non existent
it seems that you can no longer help me so we need to disconnect
Expert:  Viet - Tech replied 1 year ago.
I'm sorry, I could not find a phone number either for SoftwareAU.com where you purchased Microsoft Office. Since you purchased Office from them, and they do not respond nor they do not want to give you the Office product key, then I think you should file a dispute with your credit card company.
In the mean time, I can help you with your Office issue. Do you just need Word and/or Excel? Do you need any other program?
Please reply at the box below. Thank you.