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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 33888
Experience:  Over 20 years fixing Electronically devices
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My kindle 1200 is 3 years old. recently it has be freezing

Customer Question

My kindle 1200 is 3 years old. recently it has be freezing up and I have to reboot it almost every time I want to use it. Is the battery getting old. It does recharge and it fairly fully charged.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

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