Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of the trouble you are having with your device.
If you still need help, may I ask:
1) the FULL Make and Model of your device?
2) the AGE of your device?
3) WHEN this issue was first noticed?
4) Any other steps you have tried to troubleshoot this issue?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****