Ok from the LED this sounds like a power issue. If you wiggle the connection on the port for the speakers does it start to show indications of power?
I apologize but I need to opt out and open this to all experts.
Hi different expert here, i will be with you in about 30 minute if that is ok?
Hi yes I am familiar with that ;-)
How old is the battery in the unit?
Also is there an indicator light that shows when the unit is charging and if so is it working?
Thank you for the information. This is not a bad battery. It may be a circuit inside the speaker unit that is the cause of this problem, but it may be a bad charger which is the most likely cause of this issue.
Since the unit is so new, it is still covered even by the store of purchase or whether it be online or in person purchase. Also it is covered for 1 full year under Harmon Kardons full warranty;-)
I would return it to the sotre if possible for a replacement. I could help you to get a new charger but it may be something else and since it is brand new I would personally want a woeking unit from the get go as Im sure you do too.
If this is not the case however please let me know and we can go an different route to fix this one.
I will stick with you until this is resolved one way or the other, as if you have any trouble what so ever with the exchange or the same condition afterwards I can help. Please rate my service to you kindly before closing this page. That will ensure we don't lose contact and then you can reach me anytime by simply replying to this message. Additionally, there is NO COST TO RATE in a kind fashion;-)
I hope this helps if not we will work further on this with you until it is solved and you are a happy camper so to speak lol ;-)
I take my work here very seriously.
Thank you for your patience.