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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
Experience:  I am here to help you!
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Customer Question

how does this work?
Submitted: 1 year ago.
Category: Consumer Electronics
Customer: replied 1 year ago.
denon avr 810 is in protection mode. do I need to open it up? I read about unplugging the "mains" and pushing both audio and video button to reset to factory specs. What are the mains?
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?

Customer: replied 1 year ago.
im here
Expert:  Jack replied 1 year ago.

Thanks and please note this before we get started ;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).

That being said , i would have a few questions ;

Customer: replied 1 year ago.
ok
Expert:  Jack replied 1 year ago.

What seems to be the problem with the denon ?

Customer: replied 1 year ago.
it isin protection mode
no output
Customer: replied 1 year ago.
Protection ! ! on the dispaly
Customer: replied 1 year ago.
display
Expert:  Jack replied 1 year ago.

o.k that was my next question .

In that case the first thing to do is not a reset but disconnect all speakers and try to turn it on again

Customer: replied 1 year ago.
did that years ago before I put it away. found it cleaning out garage and decided to research it a little
Expert:  Jack replied 1 year ago.

By the way , you must have gotten on a brits website or that info for a brit LOL , "the mains" is what they call the power cord

Expert:  Jack replied 1 year ago.

o.k now you mean that you have that protect message on the display and there is no speakers that were connected to it ?

Customer: replied 1 year ago.
nothing connected
Expert:  Jack replied 1 year ago.

If so then please do tell me everything pertinent to this conversation now

Expert:  Jack replied 1 year ago.

Came out of the garage , you plugged it in and there it was that message ?

Was it working before being stored , do you know ?

Customer: replied 1 year ago.
there were speakers and components connected when the trouble started (years ago) but not now. what's next?
Customer: replied 1 year ago.
wasnt working when I stored it.
Expert:  Jack replied 1 year ago.

o.k then you mean that it went into storage and already had that problem ??

If so then you most likely have a blown set of output transistors and time surely did not help it , sorry but you are going to need a repairman on this .

I can give you the proper reset procedure but it wont do any good

Customer: replied 1 year ago.
ok, can I try the reset thing?
Expert:  Jack replied 1 year ago.

be right back

Customer: replied 1 year ago.
still here.
Customer: replied 1 year ago.
still here?
Expert:  Jack replied 1 year ago.

Give me a minute with the manual please and I will also give it to you ??

Customer: replied 1 year ago.
ok, didnt know if you meant a minute or an hour
Expert:  Jack replied 1 year ago.

Are you kidding ??

Customer: replied 1 year ago.
my girlfriend said she'd be right back and that was 18 years ago.............
Customer: replied 1 year ago.
we are waiting.........
Customer: replied 1 year ago.
anyone?
Expert:  Louie replied 1 year ago.
Hi and welcome back to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multimeter and even a soldering iron?