How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Consumer Electronics
Satisfied Customers: 11653
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Type Your Consumer Electronics Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Will not play movie

Customer Question

Will not play movie
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Thomas replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

I see that you're having trouble playing a movie. May I ask what device you're using? It wasn't listed in the question details.

Customer: replied 1 year ago.
Expert:  Thomas replied 1 year ago.

Are you trying to play a movie online or is it one you purchased from Amazon?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Thomas replied 1 year ago.

What happens when you try to play the video? Does it show an error?

Customer: replied 1 year ago.
Expert:  Thomas replied 1 year ago.

I will need more detailed information, I don't understand your last response.

Customer: replied 1 year ago.
Expert:  Thomas replied 1 year ago.

Unfortunately, I'm afraid I won't be able to help without more information. I'll open up the question to other users. Thanks!

Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is***** can provide you with some additional information that may be helpful.

The first thing I would suggest doing to correct the problem is holding the power button down for a full 20 seconds. This will reset the device and set it to factory settings. When it comes back up after doing this, it will have you go through the initial set up again and it should work as it did when it was new. If this does not help then it may be a hardware failure that is in need of service. Of course, if your device is still under warranty it will be covered by Amazon.