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Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 13744
Experience:  20+ years in trade TV and Electronics
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My kindle has stopped playing videos

Customer Question

My kindle has stopped playing videos
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Anthony replied 1 year ago.

Hello

Welcome

Thanks for the Question

Sorry for delay

Please reset the kindle by holding down the on/off switch for 40 seconds then releasing your finger,( please use a watch to get the timing correct )the kindle will reboot and reload its operating system and all should be well, you may need to do this 3 or 4 times both on and off the charger

Let me know if you need more info

A positive rating is appreciated thank you there will be a rating bar with this post thanks again

Regards

Anthony