I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
How old is your Kindle?
Thank you for choosing Just Answer.
Thank you for your patience,
Did you want to have it fixed as that is a great option as well, let me know on that.
There is a cable you can try with your Kindle to retrieve data from it. Also a lot of what is downloaded my be stored elsewhere and only available to you.
In most cases you can reach your information books etc from there. But if you want to replace your Kindle let me know, if not there may be a fix;-)