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Thomas
Thomas, Technician
Category: Consumer Electronics
Satisfied Customers: 1852
Experience:  Repair computer hardware, phones, tablets, televisions, game consoles
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I am unable to get my fairly new 2012 or 13 Nexus to go

Customer Question

I am unable to get my fairly new 2012 or 13 Nexus to go beyond swirling 4 colored circles.on the screen.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Thomas replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

I'm sure you've tried this, but if you press and hold down the power button for 30 seconds does the device reboot properly? Or does it get stuck at the same screen?

Customer: replied 1 year ago.
I got to the little 'android' lying on it's back with the hatch open and then one with "!" in a trinagle. the arrows with 'start' rebootloader' and stuck on rotating circles
Expert:  Thomas replied 1 year ago.

Ok. Power the tablet off and follow along with this video and see if it will restore: https://www.youtube.com/watch?v=VV1ffMCXRg4

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