Hello. My name is***** can help you with your question.
This does not sound right to me. If by "out of range" you mean out of the range of a signal to synchronize time like NIST, then I would say this cannot be true. Even if it cannot synchronize with a signal, it will operate normally but without the feature of auto correcting for small time inaccuracies. Also, if it has synchronized for you before in the same area then I don't see how this would be possible. There are some places in the United States that did not get a signal very clearly but usually in your daily travels even if you don't have a signal at home, you will come across one that your watch will recognize and use to synchronize. The signals are not very strong but they are of a frequency that propagates well over long distances. It would be nearly impossible for you not to encounter one of the signals at least a few times per week if this is not what you are referring to, please let me know whatever additional detail you can and I'll help you work it out.