I'm sorry about the issue. Can you please press and hold (or slide and hold) the Power On / Off button / switch on the kindle for about 45 seconds, then turn it back on and check.
Please reply back to continue troubleshooting. Thank you.
You're welcome. We have emailed you (from JustAnswer), so you can get back to me any time as needed.
Great. Kindle is like a computer, so once in awhile you can restart the kindle in order to refresh its memory. You can always press and hold the power button, then turn it back on to restart the kindle.
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