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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 9550
Experience:  8+ years of professional experience
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I have this error code on my machine 51.2c hp 5500dn

Customer Question

Hello I have this error code on my machine 51.2c hp 5500dn printer
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
- Press Checkmark to continue.
- Turn the printer Off.
- Wait 10 minutes or more. Then turn it back On.
- Reseat the connectors between the laser/scanner and DC controller board.
If that doesn't cure the problem, then trying one of the following would likely be necessary, and more or less in this order:
- Replace the defective laser/scanner assembly.
and/or
- Replace the DC controller PCB.
- Calibrate the printer after replacing either or both of these.
Be it noted: the laser/scanner assembly is not cheap. It's quite a major replacement in point of expense, I'm sorry to say.
(If the HP printer is less than a year old, measured from its date of original purchase, then you might want to have HP repair it for free under warranty terms.)