How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 16555
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your Consumer Electronics Question Here...
Pete is online now
A new question is answered every 9 seconds

Pete, I am John

Customer Question

Hi Pete, I am John
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.
Hello John,
How are you today?
How can I help you?
Customer: replied 1 year ago.
Good Thanks. I am not satisfied with my Control 4, many problems. Nevertheless, I am trying to replace a broken remote now, but I do not know what a compose is.
Customer: replied 1 year ago.
composer
Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
Are you there?
Expert:  Pete replied 1 year ago.
Hi John,
Yes, I am here, there just seems to be a slight delay in your messages coming though :)
Can you let me know the model number of the remote you are trying to replace?
Have you already obtained the replacement remote?
"Composer" is the software that is used to program the remote:
http://www.control4.com/docs/product/composer-he/getting-started/latest/composer-he-getting-started-rev-o.pdf
Customer: replied 1 year ago.
I think it is SR 250
Customer: replied 1 year ago.
SR 250B
Customer: replied 1 year ago.
Pete, I have been on this site since 7:45 a.m. Central Time. I have to leave in 15 minutes.
Expert:  Pete replied 1 year ago.
Have you already obtained the replacement remote?
How can I help?
.
Customer: replied 1 year ago.
Yes
Expert:  Pete replied 1 year ago.
I'm not sure if you are seeing all of my replies...
Please let me know how I can help you?
Customer: replied 1 year ago.
New remote says Waiting for Network
Customer: replied 1 year ago.
No replies from your side
Customer: replied 1 year ago.
so far, I had two questions from you
Customer: replied 1 year ago.
I have an iPhone 4 that I have been using, which has Control 4 installed in it
Expert:  Pete replied 1 year ago.
Ok, I have actually asked 7 questions, so I am not sure why they are not getting through to you!
If you haven't already done so, turn off ALL equipment and your wireless router for a few minutes.
Turn the wireless router back on, then turn on your equipment.
Let me know if the remote then responds normally.
Customer: replied 1 year ago.
I did, note that my old remote still works, it's the new one that states "Waiting for Network"
Expert:  Pete replied 1 year ago.
Did you originally install the Control4 system yourself, or did an installer do it for you?
Customer: replied 1 year ago.
installer
Customer: replied 1 year ago.
magnolia of best buy
Expert:  Pete replied 1 year ago.
Ok, The next thing I would suggest is a network reset of the Control4 system.
To reset to the network defaults, on the front of the system, power cycle it and hold the Identification button until the Data, Link, and Power LEDs are solid blue; immediately release the button.
If during the boot sequence, the Status LED stays Orange, press and hold the Identification button until the LED blinks Blue, and then release it.
Let me know if that helps..
Customer: replied 1 year ago.
There is no buttons, it's electronic
Expert:  Pete replied 1 year ago.
What is the model number of your Control4 system?
Customer: replied 1 year ago.
Can't tell
Customer: replied 1 year ago.
I just turn the power off on it and then on
Expert:  Pete replied 1 year ago.
Can you check on the system controller box and let me know the model number that is printed on it?
Customer: replied 1 year ago.
It has a blue 'Power" light and "Link" light on. No buttons
Customer: replied 1 year ago.
Everything is in a cabinet, I have to disassemble everything to get to it.
Customer: replied 1 year ago.
I have to go to work soon
Customer: replied 1 year ago.
I will be back to night, we can continue then or tomorrow at 7:30 a.m. central
Expert:  Pete replied 1 year ago.
Ok, I will be available this evening and tomorrow, so just send me a reply when you are ready to continue.
Customer: replied 1 year ago.
OK, will do, also I just used my selfie stick and took a photo from back of the panel
Expert:  Pete replied 1 year ago.
Ok, you can attach the photo here when convenient.
Customer: replied 1 year ago.
Has a sticker that says;
STB SN: SABVZOJGT
eCM MAC 48448734F6C
Customer: replied 1 year ago.
I can send it via email only
Customer: replied 1 year ago.
Sorry Pete, I have to leave, will continue to morrow
Expert:  Pete replied 1 year ago.
Ok, you can email it to [email protected] and we can continue tomorrow.