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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I upgraded my internet about 3 months ago and it is slower

Customer Question

I upgraded my internet about 3 months ago and it is slower now than before. I called in and they ran the speed the test and it is way below normal but if you plug in eithernet cord into it the speed is 23.03. They said to get with you guys
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Do you mean Wi-Fi/wireless connection is slow, but Ethernet cord connection is fine?
What's the model of your device?
What is the model of your Internet/wireless modem/router device?
Please reply at the box below. Thank you.