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John, Engineer and electronic enthusiast for more than 12 years.
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My sentry safe #DS5781 - AY399233, electronic lock will not

Customer Question

My sentry safe #DS5781 - AY399233, electronic lock will not activate and allow me to open. I have replaced the batteries, numbers register on the window, lock sign shows unlocked in the window but handle will not open.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Michael replied 1 year ago.
Hi and good afternoon, I'm sorry to hear that. How old is your safe?Also what happens when you enter the combination any sigh that it accepted that etc?Please explain anything more you can that isnt happening as it should so I can help you with this;-)