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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 16359
Experience:  Over 16 years of experience installing and repairing electronics.
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I DoraI know my combination but it will not openMy sentry

Customer Question

I Dora
I know my combination but it will not open
My sentry 6330
Tried your steps did not work
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Pete replied 1 year ago.
Hello,
I am Pete, and I'll be happy to assist with your question today.
If you are certain that you are using the correct combination, then the lock mechanism may be stuck.
Try hitting the door with a rubber mallet to help loosen the mechanism.
Let me know if that works...
Customer: replied 1 year ago.
It did not work.
What is next?
Expert:  Pete replied 1 year ago.
Are you certain you are using the correct combination?Has the combination ever been changed, or are you using the original combination that came programmed on the safe?If the combination has ever been changed, then try using the original combination code.
Customer: replied 1 year ago.
It is my own personal combination since I opened the unit.
I need to know what is next.
If I have to call a lock smith I need my money back.
Expert:  Pete replied 1 year ago.
Hi,
If you have set your own personal combination then you will need to try using the original combination that came with the unit, especially if you have tried resetting the combination.
If you do not have the original combination noted down anywhere, you can obtain it free of charge from Sentry:
https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination