How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

HT-9500 chair that runs -5 minutes and then stops. I have

Customer Question

HT-9500 chair that runs for 3-5 minutes and then stops. I have already replaced the main PCI board and still have the same behavior.
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Michael replied 1 year ago.
Hi Have you worked with ***** *****nigan before on this?
Or would you accept help from a different expert?
Thank you Tech Michael D.
Customer: replied 1 year ago.
Any help is appreciated
Expert:  Michael replied 1 year ago.
Thanks for that,
Do you have the user manual for this chair?
Also did you know the chair has an auto shut off?
Customer: replied 1 year ago.
I have the user manual. I'd didn't know it has an auto shut off, however it doesn't shut off it stops and the lights on the remote start blinking.
Expert:  Michael replied 1 year ago.
Thank you, ***** ***** be set to turn off.
Does it always stop like this at a set amount of time?
Or does the time on seem to vary at all?
Customer: replied 1 year ago.
It varies some but not by much. It doesn't shut off, it stops responding to the remote and the lights on the remote all black rapidly.
Expert:  Michael replied 1 year ago.
Hi thank you for that. this could be a thermal cut out if a motor gets too hot, as would happen if there is internal short in the motor windings. That will cause this chair to stop working but the electronics will remain active with the warning you are seeing.
Let me ask, how do you get it going again, and is there any delay after that before you can restart the unit?