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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 31285
Experience:  Over 20 years fixing Electronically devices
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IS IT POSSIBLE TO REPAIR THE SPOT THAT YOU PLUG IN YOUR SAMSUNG

Customer Question

IS IT POSSIBLE TO REPAIR THE SPOT THAT YOU PLUG IN YOUR SAMSUNG GALAXY S4 PHONE THAT IS 6 MONTHS OLD? IT IS NOT GETTING A CONNECTION TO CHARGE IT HAD A FULL CHARGE 1 MORNING THAT EVENING IT WAS UNABLE TO WORK AND I HAVE BEEN UNABLE TO USE IT AT ALL FOR A MONTH OR MORE NOW. THANK YOU FOR ANY INPUT.
CATHY HART
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I first want to make sure that the charging port is the problem
Can you remove the cable and hold the power button down for 30 seconds, then release.
Then plug the power cable in, and hold Volume UP and Power and tell me if it now starts please.