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Chris Lindsey
Chris Lindsey, Technician
Category: Consumer Electronics
Satisfied Customers: 287
Experience:  IT Technician at Tech Amelia
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My Kindle is not taking a charge when plugged in to power

Customer Question

Hi! My Kindle is not taking a charge when plugged in to power source! Please help! Thanks!
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Chris Lindsey replied 2 years ago.
Hello, my name is ***** ***** I would like to personally welcome you to JustAnswer.
How long have you had the Kindle on the charger?
Customer: replied 2 years ago.
Several hours.
Customer: replied 2 years ago.
Are you there?!
Expert:  Chris Lindsey replied 2 years ago.
If the Kindle was on a very dead battery, plug in the charger, make sure it has the charging symbol/light, hold down the power button for 10 seconds. It will start to charge and it takes about 3-5 hours from this point to turn on.
Let me know if you have any questions. If it does not come back on within 5 hours, you may have a bad battery and from there I can advise you how to replace it.
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Chris
Customer: replied 2 years ago.
It just seems completely dead. Haven't used it in a long time- where is the power button??!!
Expert:  Chris Lindsey replied 2 years ago.
Understood and they usually are.
The power button is the small button on the bottom of the Kindle, right beside the charge port.