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Michael
Michael, Technician
Category: Consumer Electronics
Satisfied Customers: 9133
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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My Sentry safe combination numbers stop opening my safe. What

Customer Question

My Sentry safe combination numbers stop opening my safe. What can I do?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Michael replied 1 year ago.
Hi am sorry to hear that.
May I have your safes full model # ***** also how old it is?
And is your electronic or the rotary dial type?
Customer: replied 1 year ago.
Model #: Sentry S0409 or AE-347965. It is 20 years old or older and a rotary dial type.
Expert:  Michael replied 1 year ago.
Thank you for that information.
The best thing to do is contact Sentry Safe for this problem. They will be much cheaper and far less damaging to the safe than a locksmith;-)
Customer Service at 1-***-***-****.
Or this may help:
"3-NUMBER COMBINATION
(Cannot be changed)
1. To unlock and open
Before dialing your combination, simply insert the
key (if equipped) in the lock and turn until the
plunger pops out. Remove key.
NOTE: The safe will lock if key lock cylinder is pressed in with or without key.
A. Start the dial at zero.
B. Turn the dial to the left. Make sure ZERO
passes the pointer at least THREE times. Then stop
at the first number of your combination.
C. Turn the dial to the right. Stop the
SECOND time you reach the second number of
your combination.
D. Turn the dial to the left. Stop the FIRST
time the pointer reaches the third number of your
combination.
2. To close and lock
You can relock the safe in two ways. With the
door closed, depress the key lock (if equipped)
with your finger, or spin the combination dial one
full turn. For greatest security, do both. (Make
sure the door handle is in the horizontal position.)
4-NUMBER COMBINATION
(Cannot be changed)
1. To unlock and open
Before dialing your combination, simply insert the
key (if equipped) in the lock and turn until the
plunger pops out. Remove key.
A. Point the dial to zero.
B. Turn the dial to the left. Make sure ZERO
passes the pointer at least FOUR times. Then stop
at the first number of your combination.
C. Turn the dial to the right. Stop the THIRD
time you reach the second number of your
combination.
D. Turn the dial to the left. Stop the SECOND
time you reach the combination’s third number.
E. Turn the dial to the right. Stop the FIRST
time you reach the last number of your
combination.
2. To close and lock
You can relock the safe in two ways. With the
door closed, depress the key lock (if equipped)
with your finger, or spin the combination dial
one full turn. For greatest security, do both.
(Make sure the door handle is in the horizontal position.)"
Expert:  Michael replied 1 year ago.
Hi did you get my last message, if not here it is once again:
Thank you for that information.
The best thing to do is contact Sentry Safe for this problem. They will be much cheaper and far less damaging to the safe than a locksmith;-)
Customer Service at 1-***-***-****.
Or this may help:
"3-NUMBER COMBINATION
(Cannot be changed)
1. To unlock and open
Before dialing your combination, simply insert the
key (if equipped) in the lock and turn until the
plunger pops out. Remove key.
NOTE: The safe will lock if key lock cylinder is pressed in with or without key.
A. Start the dial at zero.
B. Turn the dial to the left. Make sure ZERO
passes the pointer at least THREE times. Then stop
at the first number of your combination.
C. Turn the dial to the right. Stop the
SECOND time you reach the second number of
your combination.
D. Turn the dial to the left. Stop the FIRST
time the pointer reaches the third number of your
combination.
2. To close and lock
You can relock the safe in two ways. With the
door closed, depress the key lock (if equipped)
with your finger, or spin the combination dial one
full turn. For greatest security, do both. (Make
sure the door handle is in the horizontal position.)
4-NUMBER COMBINATION
(Cannot be changed)
1. To unlock and open
Before dialing your combination, simply insert the
key (if equipped) in the lock and turn until the
plunger pops out. Remove key.
A. Point the dial to zero.
B. Turn the dial to the left. Make sure ZERO
passes the pointer at least FOUR times. Then stop
at the first number of your combination.
C. Turn the dial to the right. Stop the THIRD
time you reach the second number of your
combination.
D. Turn the dial to the left. Stop the SECOND
time you reach the combination’s third number.
E. Turn the dial to the right. Stop the FIRST
time you reach the last number of your
combination.
2. To close and lock
You can relock the safe in two ways. With the
door closed, depress the key lock (if equipped)
with your finger, or spin the combination dial
one full turn. For greatest security, do both.
(Make sure the door handle is in the horizontal position.)"
Please rate kindly at this time I will still be here for you if you need further assistance no additional cost to rate;-)