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Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 41972
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Trying to set up my new 650 remote in downloaded My Harmony

Customer Question

Trying to set up my new 650 remote in downloaded My Harmony software and keep getting "invalid serial number" Solution?
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems.
Offhand it is possible that you received a defective remote, but I would suggest trying to download the app here instead, then connect to a different USB port on your computer and see if that works:
http://www.logitech.com/en-us/support/3806?osid=14&bit=64
If you need further assistance let me know. NOTE: Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.