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Michael
Michael, Technician
Category: Consumer Electronics
Satisfied Customers: 9130
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I have a jbl charge 2 and the power light does not turn

Customer Question

hi I have a jbl charge 2 and the power light does not turn off. You cannot connect to it to play music or switch it off.. Can u help??
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Michael replied 1 year ago.
Hi I am sorry to hear about that.
How old is your Speaker?
Customer: replied 1 year ago.
the speaker is only 2 months old. It was working perfectly until now.
Expert:  Michael replied 1 year ago.
Thank you for that.
This is a unit with a failed main board.
It will need to be replaced to fix this unfortunately.
But since yours is so new its still fully covered under the warranty;-)
Simply bring it to the store of purchase for an exchange. Or you can contact the warranty customer service for this is this website: http://jblproservice.com/
I will stick with you.
If you need me further you can reach me after rating at no additional cost .
please be sure to rate my answer kindly at this time before closing this page.
It won't cost you anything additional to rate and I will be with you at no additional cost but you can always get in touch with me if you need further help;-)
Thank you
Tech Michael
Customer: replied 1 year ago.
Thanks soo much.Only problem now is I have to go all the way to Abu dhabi to get it replaced. Is there any other way to get it replaced. Maybe from another store closer to me?
Customer: replied 1 year ago.
I'm in the UAE by the way some ghost town called Al Ain
Expert:  Michael replied 1 year ago.
Hi yes I know where you are located;-0
But that is the closest location unfortunately.
But once you contact them they will take care of the repair for you.
But its free of charge.
I wish I had a closer location for you but they have no locations in the U.A.E.
Please rate kindly and have a great day.