MODEL A00100 AND I DON'T REMEMBER WHEN I BOUGHT IT BUT IT HAS BEEN A NUMBER OF YEARS UNUSED
GOT THE COVER OFF AND TRIED THE RESET BUTTON TWICE --NO LUCK
Okay I understand. The battery does indeed need to be replaced Joan. This is common when the device has not been used in sometime. Please click on the link below to purchase the battery, and also for instructions on how to replace it yourself:
If you need further assistance let me know and please do not forget to rate my service.
The other kindle had a cover that comes off easily but the one to match the battery you sent me has me stumped. I can't get the green thing to budge the brown part. Joan McKenna