How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Md. Sadique Your Own Question

Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 2384
Experience:  Diploma in applied electronics and instrumentation.
22727371
Type Your Consumer Electronics Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

I have a dvd plugged into and old tv set and havewatched many dvds on

Customer Question

I have a dvd plugged into and old tv set and havewatched many dvd's on it . Now when I place any dvd in it it comes up "wrong disc"
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Md. Sadique replied 1 year ago.

Md. Sadique :

Hello and thanks for your question.

Md. Sadique :

I look forward to assisting you today with the best answer possible.

Md. Sadique :

Please send me a short message when you are online and ready to begin

Customer :

I am ready to begin...where are you?

Md. Sadique :

I am here

Md. Sadique :

Was waiting for your message.

Md. Sadique :

Let me clarify..

The DVDs which played before are now coming up with "wrong disc" message.

Customer :

My message was that my dvd comes up each time :wrong disc"

Md. Sadique :

What is the age of your DVD player ?

Customer :

Am I supposed to be hearing you?

Customer :

I've had it for only a few years....my daughter gave it to me

Md. Sadique :

Okay

Md. Sadique :

I am afraid to say the symptom indicates your unit's laser is faulty.

Md. Sadique :

First of all I would suggest you to clean the laser lens to see if it solves your problem.

1) Purchase a CD/DVD laser lens cleaner disc and run it through the system 5-6 times.


If you want, you can buy a CD/DVD laser lens cleaner disc by following this link- http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U

Customer :

Oh ,so do I repair it or get a new one?

Md. Sadique :

If the cleaning disk does not work then remove the cover of the device, you may be able to locate the laser eye clean the laser with a soft clean cue tip or a cotton bud using isopropyl alcohol.Then check with a magnifying glass for any traces of dirt.

If cleaning doesn't helps then you will have to replace the laser diode and replacing the laser diode is very expensive because it requires the entire optical pickup to be replaced and realigned.Therefore I would suggest you to please first of all enquire about the labor,installation charges etc before going for the repair because in some cases the cost of replacing the laser inside the unit will typically exceed the cost of buying a replacement unit.

Customer :

My friend gave me his cleaner disc and it also read "wrong disc"

Md. Sadique :

In that case it verifies that the laser has gone bad and needs replacement,

Md. Sadique :

Replacing the laser diode is very expensive because it requires the entire optical pickup to be replaced and realigned.

Customer :

Okay thanks for the pertinent info....do I still hace to pay you something?

Md. Sadique :

Sorry, to give you a bad news.

Md. Sadique :

Is there anything else I can help you with ?

Customer :

What news?

Md. Sadique :

Regarding your DVD player

Customer :

Yes but do I owe you for that news?

Md. Sadique :

The amount you deposited for asking question.

Customer :

Pity

Md. Sadique :

Are you not satisfied with our service ?

Customer :

Yes once I figured out how to work the chat....but its a bit hefty for the info that its no good.

Md. Sadique :

I realize that this answer is not entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand and find this information useful.

Customer :

thanks ...Shelley

Md. Sadique :

If you want, I can process a refund for you.

Md. Sadique :

Because we want 100% customer satisfaction.

Md. Sadique :

We are more interested in making the customers happy with our service.

Customer :

Is that fair for you .....I just feel it a bit large to find out its worthless

Md. Sadique :

No problem.

Md. Sadique :

You are satisfied that's enough.

Customer :

Okay thank you very much....have a great day!

Md. Sadique :

Thank you for using JustAnswer; it's been my pleasure to serve you today. We'll hope to see you again in the future; between now and then, I wish you a pleasant day and a quick solution to this problem.

Md. Sadique, Engineer
Satisfied Customers: 2384
Experience: Diploma in applied electronics and instrumentation.
Md. Sadique and 6 other Consumer Electronics Specialists are ready to help you
Customer: replied 1 year ago.


Yes I was satisfied with him but I already told you that it was a lot of money for that , just to find out it is kaput!


 

Expert:  Md. Sadique replied 1 year ago.
Its always nice to hear that the customers are satisfied with the service they get here.

I have processed a refund for you you will get your money very soon.

Regards

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    2244
    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    3715
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Systems Engineer

    Satisfied Customers:

    1317
    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Electrical Engineer

    Satisfied Customers:

    1177
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • http://ww2.justanswer.com/uploads/LI/littlerusty2005/2012-1-11_574_rusty2.64x64.jpg Rusty's Avatar

    Rusty

    Customer Service

    Satisfied Customers:

    1167
    Over 20 years electronics experience. How may I help you today?
  • http://ww2.justanswer.com/uploads/greenowl/2008-12-31_012617_martinphoto.jpg Martin's Avatar

    Martin

    Engineer

    Satisfied Customers:

    1113
    16 years, include works in aluminium plant, industrial machinery, military weapons, programming
 
 
 
Chat Now With An Electronics Technician
Md. Sadique
Md. Sadique
Electronics Technician
2384 Satisfied Customers
Diploma in applied electronics and instrumentation.