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What happens when you try to charge the kindles ?
Can you provide me some details ?
It will help me to get to the root of your problem.
Thanks for the info.
Please let me know what happens when you try a different charger.
When you connect the charger cord, does the charge indicator light on the kindle turns ON ?
Does the charge indicator light on the kindle turns ON ?
Lets try resetting your kindle by following the steps below with the charger cord connected:1) Remove your Kindle from the charger if connected.2) Slide the power switch to the on position(to the right) and hold it there for 30 seconds,then release the switch.3) Please press and hold your kindle for atleast 30 seconds.If you only hold the Power button to the right for only 5 to 10 seconds you'll just turn the unit OFF. So,you have to hold the power button to the right for at least 30 seconds.
Please use the kindle charger.
Please once again try resetting and tell me the result.
I am sorry, it was a typo.
Just press and hold the power button for 30 seconds
Yes, please plug in the charger cord.
Is the kindle under warranty ?
When you connect the charger it doesn't recognizes it ?
What is the age of your kindle ?
Has it completed one year ?
In that case your kindle is under warranty.
The most likely and common cause to this type of problem is either the battery or the charger adapter.
I don't recommend looking for the battery or trying to see what the problem is in detail without help from the Kindle support team. The kindle is under warranty and they will either help you replace the battery or charger , or replace it with a new one.
Free of cost.
Then tell them that you had 4 kindles and all of them suffered the same issue within such a short period of time.
Many of my customers were able to repair their at free of cost.
Here is the link for Kindle Service and Warranty information along with their phone number.http://www.amazon.com/gp/help/customer/display.html/ref=hp_kland_faq_warserv?nodeId=200144510&/lwarrantyYou can contact kindle support at:United States: 1-866-321-8851Outside the United States: 1-206-266-0927
Don't worry, just contact the kindle support they will replace everything free of cost.
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