Hi Rusty, The Warranty on the frame is up, ( we recieved the second frameend of October 09) as I stated unfortunately we did not get a chance to load pictures on to it well into 6-8 months after we purchased it due to moving. The frames seem to last about 9-10 months and both have just mysteriously stopped working. Not sure if this is a bug, if this is a problem with 1st generation frames...not even sure if this is a first generation frame. regardless, I now have this electronic frame that is of no use. I tried emailing hewlett packard directly, but I guess consumers do not even warrent a "to bad so sad for you", response. I am not to sure what else to tell you about it. Ilive in Sherwood Park Alberta. Edmonton is very close if you are sending me an address of where I can get it fixed. Thanks for your prompt response! Jeanette
Thanks for the reply and the help. I guess I thought you were connected to the hewlett packard company. I appreciate the info about the viewsonic picture frame. I just have a couple more questions...i do not believe the HP had somewhere to put a card, you downloaded on to the frame...is this the same with the viewsonic? and have you had issue with the viewsonic doing the same thing.....at 50-100 dollars for a 5x7 frame...I will stick with discs and photo albums as I am tired of throwing good money out the door, whether it be mine or someone elses. The HP frame was originally a christmas gift. It is unfortunate that there is nothing I can do with this frame other than throw it out. Thanks for your support.