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Hi please reference pages 22 - 24 of the manual for heart rate zone settings - http://www8.garmin.com/manuals/Edge500_OwnersManual.pdf
There is a basic reset or factory reset can do to clear any device issue -
Have you checked the following steps below :
A heart rate zone is a set range of heart beats per minute. The five commonly accepted heart rate zones are numbered from 1 to 5 according to the increasing intensity. Garmin fitness devices assign heart rate zone ranges based on your maximum and resting heart rates set in your user profile.
When using an ANT+ accessory with your Garmin Fitness Device, it is possible to lose connection and experience problems trying to pair the two products. ANT+ accessories include the Garmin Foot Pod, Speed/Cadence Sensor (GSC 10), and Heart Rate Monitor (HRM). If you find that your Garmin Fitness Device is unable to pair with your ANT+ accessory, consider the following:
If you have attempted the troubleshooting steps above, continue with the recommendations below.
Once these steps have been followed, activate the accessory in the appropriate manner:
Typically incorrect heart rate data originates in the Heart Rate Monitor (HRM) and not in the device. If your device is reporting high heart rate spikes or an irregularly low heart rate there are a few things that may be at fault.
To eliminate erratic heart rate data:
You can update your birth date, gender, and weight within Garmin Connect and send it to your Edge 500.
Garmin Connect gives you the ability to add your FTP value and transfer it to your cycling device, along with your age, weight, gender, and training zones for speed and heart rate.
To insert and transfer FTP to your device:
The FTP and the other fitness data will now transfer to your device.
*FTP can only be inputted in the Edge 500 through Garmin Connect. All other Edge models that are power meter compatible can manually enter FTP
Hi There are only few things that can try like basic reset or initialization to resync devices with data specifications updated. Yes may be best to call to confirm the process in case missing a step : Australia Customer Support: 1800 235 822Australia Fax Number: 02 8882 6150