hi , i have a tom tom go 520,it will not turn off, or go pass the main screen
Welcome to Just Answer, we are the number one 3rd party Q and A company in the world. My name is XXXXX XXXXX X'm an professional technician here to assist you with your question. Please only press the accept button only when you are satisfied with my services.I want you to hook your GPS threw via USB to a computer.Kindly let me know if you can do that.This is not always a one shot deal, you can reply until your solution is resolved. I will be here for your reply.Please remember to press the Accept/Smiley Face button by My answer(s) and leave Positive Feedback to show that I have helped you for that is the only way I am compensated for my work. After pressing the accept button, the question is NOT closed and you can still post replies on this Q&A thread for any of your post-concerns. If you still have additional questions, please don't hesitate to ask. Positive Feedback and (Bonus's) are always appreciated. :)Thanks,Chris
hi chris, my tom tom is pluged into my computer
Great.What operating system do you have for your computer?
Relist: Other.a differant expert
Do you get any pop ups on your computer stating that device requires an update?
i did get one,differant version, which i did,but was frozen before,
Relist: Other.too slow replying
Hi and welcome to Just Answer. My name is XXXXX XXXXX will be assisting you today. I have several years of Professional Training and Hands On Experience under my belt and am dedicated to giving you the best Answer possible for your situation.
Here's how this works: We will go back and forth exchanging information about your problem until a proper diagnoses can be made. There is no extra charge for replying. In the rare case that your problem simply just can't be fixed, I will provide you with all of your options on how to move forward. Please remember that there isn't always a magic fix and that I am only compensated for my time helping you when you indicate that your satisfied with my efforts. Even after you've indicated that I've helped you, the question is never closed and I am available for follow up replies at anytime.
If you haven't already done so, please download and Install TomTom Home from http://us.support.tomtom.com/app/answers/detail/a_id/5122/session/L3NpZC9HRkN2Z1lZaw%3D%3D
If you don't have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer. 2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0 3. Enter a name for the backup and click [OK]• IMPORTANT: When the software is asking to delete parts from the backup click [NO]
After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer. 2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.4. You will see a list of folders and a list of loose files5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted. 6. Close the window when all files are deleted by clicking on the [x].
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer. TomTom Home should automatically check for updates and prompt you to install them, if not:-2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.3. Select the Application update. 4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer. 5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again. Hope this helps my friend and please remember to indicate that I have helped you today.
In rare cases it is component problems but we may start off with the most often, software.Let's do a reset of your TomTom. It may erase your downloaded maps and etc., but that is why we are going to back them up first then reinstall them later. If you are not worried about backing up any extra misc on your GPS you may have, you may skip the backup process.Backup:1. Click on this LINK to download a TomTom organizer.2. Select your system type and install.3. Once installed, go to Back Up and Restore and choose a name for your restore folder. If it asks to delete any backup files select no.Reset:There is a number of Tom Tom 520's that has a small reset button on the bottom, look on the bottom for the Reset Button and hold it down with a pen or small object for 5 seconds then release.1. Connect your unit to your computer threw via USB2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps probably called 'United Kingdom and Eire)3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;4. Switch off the unit and then re-connect it;5. Tom Tom Organizer Software should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;6. Tom Tom Organizer Software will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!Once done:Make sure your GPS is plugged in to your computer, go to the TomTom organizer software and restore your backup (if you decided to backup).I will be here for your next reply.