I have a Toshiba combo DVD/VCR recorder/player model 670. My TV cable (Comcast) is connected directly from the wall to this unit (no cable box) and from there to the TV via a HDMI cable. The One Touch Recording and Dubbing (from DVR to DVD) features work perfectly in both the recording and playback features. A problem exists with the TimerRecording feature. I have carefully followed the owner manual instructions. After entering the specifics of a future program to record, the unit appears to activate at the scheduled time and date, and the unit display indicates that the program is being recorded. However, when inserting the recorded disc to play back, I get nothing but a black screen with a lot of white static. I have contacted technicians at the Customer Support number on threeoccassions but none have been able to diagnose and solve the problem. Can you help? Many thanks.Harry D Robinson
separate calls to technicians at thr Customer
Service Depatment 800 number per the owners manual, none of which servrd to either identify or solve the problem.
Good morning Harry,It sounds like one of two things here but let me get some basic info first.How old is the unit?Also do you have any other devices hooked up to the DVRa dn have you moved any equipment or moved any of the wires?Thank youTech Michael
The unit is 3 months old.
No other devices are connected to the unit. It's just this unit and the TV. No equipmment
or wiring has been moved or changed.
The puzzling part is that the One Touch Recording and Dubbing features work
Harry,Unplug the unit, and then press and hold the power button on the unit(not the remote).Hold it in for 30 seconds then release it. Wait 5 minutes and plug it back in.Set it up and try to record once again making sure all the settings are correct.Please let me know what happens, if this doesnt solve the problem I will explain what needs to be repaired inside the unitPlease note, pressing the ACCEPT button does NOT close your question. It actually keeps me in the loop with you, and allows me to continue dialogue with you and allows me to set up a follow up appointment with you. At no additional cost!I will still be here for you until the job is complete and you are satisfied!Thank YouTech Michael
Sorry. No luck. Same result. As before, on playback the counter on the unit display
indicates that playback is in process.
Hi thank you for the information.It sounds like a failure on the main circuit board.It also sounds like the unit is still under warranty?If it is I would exchange it for a replacement.These are usually good sets with no known issues that occur on a regular basis.You may have just gotten one with a bad component.You dont want to open it up , that would void the warranty when you can just get a brand new unitIf you have further information or questions please feel free to ask me Im here to be helpful.Thank youTech Michael
The 90-day warranty has just expired.
Looks like I'm just stuck.
Oh I understand.I would take the unit to any local TV or home electronics repair shop, they will be able to fix this for you at a minimum cost as they have the specialized test equipment to troubleshoot this down to the component level. Therefore saving you the cost of the entire circuit boardPlease let me know if you need assistance in finding a repair shop.In addition, you can try this free website.www.tvrepairpros.comYou may be able to locate a qualified repair shop in your area.Please note, pressing the ACCEPT button does NOT close your question. It actually keeps me in the loop with you, and allows me to continue dialogue with you and allows me to set up a follow up appointment with you. At no additional cost!I will still be here for you until the job is complete and you are satisfied!Thank YouTech Michael
over 25 years experience in the feild of electronics repair, TV VCR Computer repair