no sound on my Bravia tc Model kdl-4055100. Picture fine, sound bar appears, but no sound. No external speaker system. What should i do?
Make: /sont Bravia
Model: kdl XXXXXXX
Replugged in cable and connector to Blue Ray. Thought about setting it back to factory setting but did not do it. Remote seems to work fine.
Hi and welcome to justanswer.I`m going to help you with your tv but first i will have a few questions;
Are you connected with a cable box/receiver,satellite receiver,digital converter etc ?Is there sound on the blueray ?
cable box that is digital. The other tv/box combo is working fine. Did not try the blue ray, and now i went ahead and tried the return to factory setting option and it is slowly moving through that. The tv was working fine when I turned it off last night.
O.k but mainly you realized that there was no sound while watching tv through the cable box ?
What is the tv doing right now ?
scanning for channels ?
I will be in standby , just send me a reply once you are ready
Yes, the problem was noticed when I tried to watch the tv this morning. Still searching for channels and is finding none, even though the cable box is connected. this is so frustrating, and on top of it all I did not look closely enough to see that you are with some other company and not Sony.
Actually you can stop the channel search because it is redundant at this point
The cable box is the one handling the channels ,not the tv
You can tell how much i know about this. It says no channels found
The Blue ray works with a disk, sound and picture are fine.
O.k then this is what i suspected, set your tv`s input to get back to the cable box
Then disconnect the cable box power cord for a minute or so .
Note that it will take another minute for the cable box to restart/reboot after you plug it back
I do not have a cable box option on the input list. i will disconnect the cable box and see what happens.
Actually you should try to get back the cable box picture first
The cable box will be in one of those inputs
It says no signal. In our area we often have to have the cable company resend a signal,
do you know where you usually set your tv to watch the cable box ?Which input ?
You did reset the tv and if the cable box input had a name then you may have lost it, so just go through the different inputs until you see the cable box picture
Make sure the cable box is turned on as well
The only choises I have areBD,TV. HMDI2 and HMDI 3. Before I unplugged the cable box it was showing the number of the last station i was viewing. Now it is just blank with the power light on.
Says No Signal.
Is the cable box still unplugged ?
no it is plugged in
o.k but you did unplug it earlier ?
i mean the power cord ?
I thought I did, I can do it again, I unplugged the HDMI plug, whatever that is./i will go try to find the wall plug
no please wait a minute
Your cable box is most likely connected into the HDMI 1 input , can you set your tv to it ?
Perhaps I am not smart enough for this "remote" help. i unplugged the power from the box, and plugged it back in now i have zero lights on the box, it flashed a second then went black. Blue ray still working - maybe it is no more TV for me.
not at all
The cable box may take a minute to reboot
Also make sure you turn it on.
Then press the input button on your tv`s remote and go through the different inputs until you find the cable box
It is on now,
The box I mean, still no picture or sound on the tv now.
O.k now you have to find on which input it is connected
press the tv`s input button on the remote and go through all the inputs if you have to
the cable box is in one of those inputs
You did reconnect that HDMI cable yes ?
HDMI cable is connected, i only unplugged it for 30 seconds. I still do not have a cable choice on the input options. I can move thoroug the ca
it won`t say cable in the input menu
channel numbers on the box, but it brings up numbers that are not on the service, it is just running 1 - . . . . i used to have a picture, now nothing.
just a list of the different inputs I.E HDMI 1,2,3, component etc
Your tv is not on the correct INPUT
Yes BR TV HDMI 2 HDMI3 and grayed out component 1,component 2 ?HDMI 1 Video 2
Try HDMI 1
DAH DAH I just moved it to HDMI 3 and it is back
o.k then and you have sound ?
What is the surcharge for being just plain ignorant re tv electronics. Sure wish I knew what I did to mess it up in the first place.
No problem, the same price but if you ever loose the sound again, just unplug the cable box power cord for a minute
They do loose sound every once in a while
It is a common problem
Just doouble checking if it works when I turn it back on. Please wait a minute.
As i said this is a common problem for cable box`s and it usually happens when the cable company are doing updates to their system during the night
It is only working through the Blue Ray, but that is porbably some nutty problem with all these remotes, tv, cable, blue ray, I think I can figure that out over time.
You do not have the cable box back ??
Cable box is back and all is well, except four now I have to go to the blue ray, change the input to HDMI 3 and then continue. Thank you so much for your help . Are you in the US or elsewhere? How do I know what your help will cost?
It will cost what you posted which seems to be $38 at this point but i`m not the one that takes care of that dept.(just the repairman here) Glad that you got the sound back and you can close this chat from your end with the ACCEPT button if you are satisfied with my answer and have no other questions at this time.
Also, you will receive an email after this chat is closed and there will be a link to get back to me anytime or you can just send a reply here if you have any questions and i will be with you ASAP.
Thank you very much for aall your time and assistance. Have a good rest of the day.
Same to you and thank you
35 years experience as audio/video repair and installation tech.