I have an NEC VERSA P7500, that I purchased in 2008, with Windows Vista already installed. After an obscene amount of problems, the computer now crashes constantly, and is virtually unusable. the product key that is on the bottom of the laptop is D8R3X-TQCXY-8Y4T4-RJJTD-79H9G. The message constantly appearing on the screen is 'This version of Windows Vista is not genuine', and when I try to enter the product key, error code 0xC004F050 is displayed. HELP, PLEASE! SM
Hi and welcome to Just Answer. My name is XXXXX XXXXX have been repairing Electronics Professionally for over 13+ years and currently own a Shop in FL.
Looks like you have severe File Corruption. This can be brought on from either a Bad Hard Drive, Improper Shut Down, Bad Memory, or a Virus. The first thing to always run when this happens is a built in Windows Utility called System File Checker. You can run this by clicking Start and in the box typing cmd. When cmd appears in the search box, right click on it and select "Run as Administrator". A Black Command Prompt Windows will appear. Type in sfc /scannow and press enter. There is a space between sfc and /scannow. Let me know what the results are after it runs.
Hi Carl, thanks for trying to help! After 'Verification 100% completed', the next thing on the black box is 'Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
What do I do now? Any brilliant ideas?
Hey Sarah, that's a good step in the right direction. Now lets run a Hard Drive test to make sure that it's not the whole source of your problems. Goto: http://support.wdc.com/product/download.asp?groupid=605&sid=3&lang=en and download the Testing Software and install it. When it's installed, open it and select your Primary C: drive and run a quick scan. Let me know if it passes or fails.
Hi Carl, I've been running the 'Quick SMART Test' for an hour now, and there are still only 4 blue bars completed, which is approximately only 1/5 of the whole test.... The estimated time for test completion is 2 minutes. What should I do now, apart from throwing the laptop out of the window?....
Oh wow. That test should only take 5 minutes tops! I think we found our problem. Here is what I advise doing if you have valuable data on your Hard Drive and want to fix the Laptop. You'll need a new Drive put in and Data Recovery performed. I would highly advise letting a Tech do this as a failing drive can stop working completely at anytime and your window to recovering data is lost. Now this is usually a $200 repair to do the whole thing or $80-$120 for the Data Recovery, and you'll need to ask yourself if the Laptop is worth $200 or not. I feel your pain on this one. Mine just went out 2 weeks ago and spent 5 hours replacing it and recovering data but is running better than ever now. The best method is to have a Tech do a "Clone" of your bad Drive to the new Drive using Acronis and fix any file corruption. This way, everything stays intact as if nothing ever changed just faster with no errors. This can also reduce the Labor time and rate a little. Feel free to print off this page and give it to a Tech if you like. They'll know exactly what I'm talking about. If not, look for another Tech because they dont know their stuff.