A Hitachi DVD/VCR Combo model DV-PF73U. While showing a DVD last night, there was a flash of light, a 'pop' sound and the video image froze. I am unable to open the DVD tray to retrieve the disc. The lights stay on, but I cannot move the image forward or backward. The instruction say NOT to try taking the machine apart because of the laser and the voltage.Question: what can I do to retrieve the DVD disc? It belongs to the library.Question: is it worth trying to repair the machine, or is it cheaper to buy a new one?Thank You. XXXXX XXX-XXX-XXXX XXX@XXXXXX.XXX
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The problem could be caused by a variety of things (bad laser, bad power supply or main board, etc) any of these things would require repair or replacement.
Unfortunately the costs are probably not going to be economical for repair, and could exceed $200, which is the high end of what you'd expect for a brand new replacement unit.
My recommendation would be to replace it with a standalone dvd player, which you can get for about $30-50.
Assuming you don't need the vcr at all anymore, which most people no longer use, this will save you quite a bit, or even if you do need it you can pick up a separate vcr unit for under $50 as well, with the total cost still below that of a combo unit.
I would then force the dvd drawer open (with a small prybar or screwdriver) to retrieve the disc you need to return to the library.
Forcing the drawer open will be no danger to you as the case will not be completely opened up.