How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tas H Your Own Question

Tas H
Tas H, Application Engineer
Category: Consumer Electronics
Satisfied Customers: 258
Experience:  A licensed Electrical Engineer by Profession and passionate technology gadget guy by hobby.
40636363
Type Your Consumer Electronics Question Here...
Tas H is online now
A new question is answered every 9 seconds

how can I find out if my phone is still under warranty if I

Customer Question

how can I find out if my phone is still under warranty if I dont have my receipt? My phone is a nokia model 6790s-1c its a straight talk phone, the code is(NNN) NNN-NNNNS21r2J and IC number is: 661X-RM599. IMEI code is: 353 392/04/121211/6. FCC ID is: QMNRM-599. Type is: RM-599. Please help me.
Submitted: 2 years ago.
Category: Consumer Electronics
Expert:  Tas H replied 2 years ago.

Tas H :

Hi, My Name is Tas I will be happy to assist you with your question today.

Tas H :

how old is this phone approximately ?

Customer :

ive had it since the middle of this year.

Tas H :

Ok well that solves the one problem that your phone is still under warranty. Because it is pretty much standard that all the manufactures have atleast one year warranty which starts from the day of purchase.

Tas H :

Second question or problem is how you claim the warranty, if you lost the receipt .. normally manufacturer don't keep the track when the warranty starts because they can't tell for how long the phone was sitting on the shelf.. in that even't it is either your proof of purchase which is the receipt or the store where you purchased normally they have some kind of data base that can help pull the information and send it for warranty repair/claim. I am surprised they don't have this which is very odd. Try to talk to the manager and see if they can hep otherwise the next step is to contact Nokia directly for some help or see if you can track the transaction on your credit card or bank statement that will also be proof and date of your purchase ..

Tas H :

Here is also a website link from Nokia that helps you track if your phone is under warranty

Tas H :

problem is its not that if your phone is under warranty its issue of how you can claim that ..

Tas H :

If you can show them atleast the proof of purchase you should be able to send it for warranty repair through your store. I hope this information is helpful. Please ask for more clarifications if required. if you are satisfied with the help don't forget to hit ACCEPT on this answer. Thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    2244
    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    3715
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Systems Engineer

    Satisfied Customers:

    1317
    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Electrical Engineer

    Satisfied Customers:

    1177
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • http://ww2.justanswer.com/uploads/LI/littlerusty2005/2012-1-11_574_rusty2.64x64.jpg Rusty's Avatar

    Rusty

    Customer Service

    Satisfied Customers:

    1167
    Over 20 years electronics experience. How may I help you today?
  • http://ww2.justanswer.com/uploads/greenowl/2008-12-31_012617_martinphoto.jpg Martin's Avatar

    Martin

    Engineer

    Satisfied Customers:

    1113
    16 years, include works in aluminium plant, industrial machinery, military weapons, programming