Have just purchased a 51" plasma (SAMSUNG PS51D495 ) and a soundbar ( PANASONIC SC- HTB520 ) try as i might I just can't get any sound out of the sound bar. Please help.
Hi and welcome to JustAnswer,Initially, post back and describe how the Panasonic is connected to the Samsung using what kind of cable(s). Additionally, is there a cable box or a satellite receiver connected to the Samsung by HDMI.
Relist: I still need help.
Please post back and describe how the Panasonic is connected to the Samsung using what kind of cable(s). Additionally, is there a cable box or a satellite receiver connected to the Samsung by HDMI. 40789.2833346875
Thank you for your prompt reply . I am running a hdmi cable from my sky hd box into my tv.hdmi cable connecting my blue ray player to my soundbar. Hdmi cable connecting my soundbar to my tv. Also an optical cable from soundbar to tv . Many tks.
On "...hdmi cable connecting my blue ray player to my soundbar...", is there no Blu-ray sound heard on the soundbar? Or is the problem only with the Sky programs sound?
There is no sound at all.
I understand.Does the Panasonic goes through the motion of turning on, TV & BD/DVD could be selected except no sound. Is the Blu-ray video viewable on the TV?Consider a RESET. As it implies a reset would force the soundbar back to factory defaults removing any glitch but would include memories, presets and user preferences. Should you venture to try (and if have not been done):
down to component level : 25+ yrs field, 4+ yrs online
Sky and blue ray are showing but no sound. I have tried the reset proceedure but still no sound .
Just realised that i have pressed the wrong button.hitting the accept answer instead of reply to expert. Can we please continue the thread. Many tks
If a reset has been tried and problem persist, then in most likelihood, this would be a hardware concern.Apologies for the delay, searching for the repair / Service Manual as this no longer appears to be a setting/configuration issue.Would post again soon as the manual is made available on my end.
Please describe the condition of the LED inidicator lights (off, on or blinking):
Connected optical cable from blu-ray to soundbar. I now have lights flashing for tv / bd / dvd and d.
Please try the reset again; with the LED indicator lights still blinking, press and hold the POWER button on the front panel (not the remote) for 4 seconds. All the LED indicators should blink twice to indicate that a reset has been done.
The led lights had stopped flashing before i tried the reset again. Still no sound .
As posted above "...If a reset has been tried and problem persist, then in most likelihood, this would be a hardware concern...."From the Service Manual on the blinking light:Options then are:
The soundbar is a brand new system( 2 days old ) . I would not be comfortable carrying out a DIY repair job. Can you please confirm that you can no longer assist me with solving my problem.
Externally, there are no other checks/fixes that could be tried. Internally, yes as I can provide guidance on the hardware repairs.Unfortunately, no quick easy fix on the nature of the problem. The Panasonic would have to be opened up.