How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask 2lego Your Own Question

2lego
2lego, Engineer
Category: Consumer Electronics
Satisfied Customers: 254
Experience:  Professional audiovisual and electrical engineer with prior experience as commercial and residential electrician.
52243799
Type Your Consumer Electronics Question Here...
2lego is online now
A new question is answered every 9 seconds

Im trying to use netflix on my sharp aquos. i can connect

Customer Question

I'm trying to use netflix on my sharp aquos. i can connect to netflix but I cannot get the software keyboard to appear so that I can type in my netflix login information. Sharp seems to think that I need to register my tv with netflix, but netflix doesn't have an option for that on its website.
Submitted: 3 years ago.
Category: Consumer Electronics
Expert:  2lego replied 3 years ago.

2lego :

Hello, and welcome to Just Answer. I'm happy to help you here.

2lego :

What is the model number of your new Sharp TV?

2lego :

Also, are you currently and active Netflix customer, or are you trying to sign up for a new account through your TV?

Customer :

LC-70LE732U

Customer :

I am currently an active Netflix customer

2lego :

Excellent, and great TV. I've installed a few already and its a thing of beauty to behold.

2lego :

The way Netflix works for Blu-ray players and TV's is that the TV is given a unique ID code by Netflix when you first try and access the Netflix app or button.

2lego :

Once you see this code write it down and then go over to your PC and log into your netflix account through a web browser.

2lego :

Once you are on the Netflix website logged in scroll down all the way to the bottom. They'll be section called WEBSITE. on the bottom of that section will be a link call "How to watch on your TV". Select this link.

Customer :

The person who set up my tv must have gotten that code and not written it down. is there a way to retrieve it?

2lego :

So when you are accessing the Netflix app on the TV what is happening?

Customer :

It connects to netflix (sometimes. sometimes I get an error message). When it does connect, it gives me the screen where I'm supposed to enter my netflix login information -- email and password. I cannot, at that point, get a software keyboard to appear so that I can type it that information.

2lego :

So when it is connecting to Netflix is it working properly and you can watch movies and browse?

2lego :

Let me check on how to retrieve this TV ID. Normally the TV will keep giving you the access code and tell you to go to the internet site.

Customer :

No, because I cannot log in to my account. It connects insofar as it takes me to the Netflix login screen. But without a way to type letters, I can't log in. When I called Sharp to find out how to make a software keyboard appear so that I could enter that information, Sharp told me to register my tv with Netflix.

2lego :

Okay. Have you tried to update the TV software, or has it asked you to update, since you installed the TV and connected it to your network?

2lego :

Under the Main Menu there will be an information heading. Under this will be a software update selection.

Customer :

I'll try that.

2lego :

After you check this and confirm the TV is up to date use the same menu to go under Netflix Help. This is used to deactivate Netflix. You may need to deactivate it, turn the TV off, then on, and then reactive Netflix to refresh the function with the TV.

2lego :

The normal protocol is to send you to the internet site with the code so your not painfully entering email addresses and codes on the screen with an alphanumeric keypad. Plus, the network and TV rarely move, so Netflix trusts that and and the TV is always activated once the code is authorized.

2lego :

How is the software update process working, or was the TV already up to date. This model is fairly new so I'm assuming that an update is available since they come out about every 3-4 months to add more features and correct any problems like this.

2lego :

I see that you have stepped out of the chat. The software update will normally clear this up and then the deactivate and active on the Netflix help section.

2lego :

If you have any other questions on this or want to step back into the chat just let me know. If you found this information and conversation helpful then select the ACCEPT button.

2lego :

Thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Engineer and electronic enthusiast for more than 12 years.

    Satisfied Customers:

    163
    I am here to help you!
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    2244
    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    3715
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Systems Engineer

    Satisfied Customers:

    1317
    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems
  • http://ww2.justanswer.com/uploads/SI/SiliconSavant/2012-6-27_192716_201264172651profile.64x64.jpg.64x64.png Daniel's Avatar

    Daniel

    Electrical Engineer

    Satisfied Customers:

    1177
    BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
  • http://ww2.justanswer.com/uploads/LI/littlerusty2005/2012-1-11_574_rusty2.64x64.jpg Rusty's Avatar

    Rusty

    Customer Service

    Satisfied Customers:

    1167
    Over 20 years electronics experience. How may I help you today?
  • http://ww2.justanswer.com/uploads/greenowl/2008-12-31_012617_martinphoto.jpg Martin's Avatar

    Martin

    Engineer

    Satisfied Customers:

    1113
    16 years, include works in aluminium plant, industrial machinery, military weapons, programming