Electronics Repair Questions? Ask an Electronics Technician
Hello, My name is XXXXX XXXXX I will be glad to assist you.
When you press the Eject button, can you hear the motor trying to engage at all?
Thanks for the reply and I understand what you're saying.
What happened is when the unit was moved, the tray moved off track. There are plastic gears and a motor that drive the gears to move the tray in and out.
What you'd need to do is unplug the unit from power, then remove the screws holding the top cover in place and remove it to expose the tray mechanism. Being careful not to touch any of the parts internally, plug the unit in and press eject. Carefully watch what the gears are doing to see where the tray is off track. If you see an obvious mis-alignment, then unplug the system and try to manually put the gear back on track.
If this is not something you're comfortable with, then I would highly suggest locating a tech at the link below:
If you need further assistance, let me know.
Thanks for the reply. There is not a fuse that would cause this problem you're having. The fuse would cause the unit to not power up at all, and the fact that you're hearing the motor engage tells me that it's a mechanical problem and not an electrical one.
The link i posted above is a general service center locator. You may end up having to ship the unit to a center to have them repair the issue if you cannot sort it yourself.