Hello Sir/Maam,Happy to help you...
Please If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.You need to prepare: three sheets of A4 or Letter-sized plain paper1. Make sure that the power is turned on, and remove any paper from the Rear Tray.2. Open the Paper Output Tray gently, and open the Output Tray Extension.3. Clean the Paper Feed Roller.(1) Press the (Maintenance) button repeatedly until b appears.(2) Press the Black or Color button.The Paper Feed Roller will rotate as it is cleaned.4. Clean the Paper Feed Roller with paper.(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.(2) Make sure that b appears on the LED, then press the Black or Color button.The machine starts cleaning. The cleaning will be completed after the paper is ejected.If the problem is not resolved after cleaning the Paper Feed Roller, contact the service center.NOTEAfter the cleaning is completed, press the Stop / Reset button to return the LED to the copy standby mode.
Let me know if it helps
Thanks for your time
Good Day to you
I followed all your steps but the problem with the black printing is still there.
did you clean the print head
what else can i do? I live in a remote Thai village and need the printer to work urgently
how do I clean the print head?
I followed all your steps exactly. Was that to clean the print head?
please try to do the below steps
Information is here....
I will wait for your reply ...
What is the situation there
Hi Sandeep. No success. Used the J maintenance option exactly as you described then tried cleaning the protusions - but not exactly sure what these are or if i did the cleaning with the cotton buds correctly. Any other help will be greatly appreciated as we need the printer for our village school function tonight
When I used the maintenance J option there was no ink colour on the folded page anywhere - but the ink level is almost full
what else can I do?
Please updated the drivers
how? I am not at all technical
Sorry to take so much of your time
You need to uninstall the proevious drivers and then reinstal the latest on e
and one more thing
you need to checkout the print queue or jobs..
If print queue is there delete them ...
nothing in the print queue but how do i uninstall drivers and where do I reinstall? The installation disk that came with the printer is in Thai and i cannot read it
i will provide the drivers please updated it ..
Please see here ....
need to select the operating sytsem download the drivers and then reinstall them afresh
Do I need to uninstall drivers first? if so do I do that in the control panel - uninstall Canon MP250 drivers ?
Waiting for you ...do I uninstall existing drivers?
please do ...
uninstall the previous drivers
and then reinstall the latest one
ok then I'll try and download from the list you gave me
ok Will try that now. Thanks for your patience. Will get back to you as soon as i can
Hello again Sandeep. Well I have done all you suggested including installing the latest drivers BUT the problem is still there with black printing. What else can I do?
help please as we are running out of time
if still problem is there
I am sorry to say printer may require to repair.....
If you need details i can provide for you....
it's only 5 months old. Purchased in Bangkok but that is 700 kms away. Is there anything more you can do now to make the printer work tonight?
The crazy thing is that it works perfectly in any other colour - only black has this problem with the white streaks passing through the black printed words
Better to change the cartridge
I will give the canon email id and contact information they will contact you ...
please let me know if you need details
thank you I would like these details
sure one sec
Please add the information which you have problem and some other details in mail page link is here....
see the below contact inforamtion
Canon Customer Support CenterHours: Monday-Friday 10:00 a.m. - 10:00 p.m. ET, excluding holidaysPhone: 1-800-OK-CANON (toll free)1-800-652-2666TDD: 1-866-251-3752 (toll free)Email: XXX@XXXXXX.XXXFor additional support options: www.canontechsupport.com
I hope the above inforamtion is helpful to you ..
Thanks for your time....
Good day to you
If you have any questions let me know
if you need for further help let me know
ok many thanks for trying