Hello, My name is XXXXX XXXXX I will try and assist you.
Can you please tell me the Make and Model of the Blu Ray player?
Okay, the Red,White and Yellow are also the EXACT same cable internally as a Digital Coaxial. I'm not talking about the Red, White and Yellow connectors, but the cables themselves. Try using just the Red end of the supplied cable in the Digital Coaxial jacks on both units and tell me if you have the same problem. If so, then the Coaxial jack on the player or the surround system is faulty and in need or replacement.
and how do i know if its the player or the surround system? because i just bought the surround system.
You would have to test by plugging another source that uses Digital Coaxial into the Surround system to see if you have the same problem.
Or alternatively, try the Blu Ray player in someone else's Surround System to see if it works.
I know this may not be practical, but it is the only way to test for sure without having Electronic test equipment.
If you determine that it is the surround system, then you should exchange it at the retailer. You could also perform the test at the retailer as well by bringing the surround system there and using their equipment.
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