I have a Samsung BD-D5700 Blu-ray player and I am trying to connect wireless using an EnGenius 11G wireless Nano Router supplied by my ISP. The router is wired to my desktop PC and it has no problems. When I go to setup, the disc player finds the router and displays the SSID. After setting the WPA key, the Samsung tries to connect.The first time I did this, yesterday morning, it appeared to be working fine. Last night, the connection became unstable and would lose connection. This morning, there was no connection available. I contacted my ISP, and after trying several things, the player connected - but about an hour later, it could not connect. I returned to setup and reentered the WPA key and now it tells me there is an interruption and to try again later.Any suggestions as to what is going on? I am getting extremely frustrated; any help would be appreciated.Thank you,Joe
Could you let me know if the Blu-Ray player has an ethernet port on the back? If so is it in the same room with the router where you could easily try it with an ethernet cable connection for a bit to see if that isolates the issue to the wireless connection?
It has an ethernet connection.The player is about 20' away. I doubt I have a cable that long, but I will take a look.
One other question before you try that. Do you have anything else connected via wireless to the router? A laptop or I-Pad perhaps? Any issues with them? I'm trying to isolate the issue down to the settings of the Blu-Ray as it could also be that the router needs to be reset, etc.
This morning my son tried connecting with his iPhone. He said it was connecting, but seemed to be disconnecting periodically.He tried it yesterday when everything appeared to be working and had no problems.I kind of suspect the router, but wanted to be sure there wasn't some setting in the Samsung I overlooked.
I'd start with the router since you said it connected but then disconnected. If it was a setting issue with the Blu-Ray it would typically be all on or all off. I have had it do weird disconnects before and had to reset the wireless adapter and start fresh.
Let's try and get your router settings double checked first, then reset the wireless settings on the blu-ray and then re-enter them in to match the verified router settings. Should do the trick but may take 20 minutes. Do you have time now?
Yes, I have time. But if we reset the router, I will lose connection on my desktop. How do I get back to you?
Bookmark this page so that you can come back at anytime. I want to check the settings first though...no need to reset yet.
Please tell me the brand and model of your router so I can lookup the address you need to type into your desktop to get into the config section of the router.
The router is an EnGenius 11G Wireless Nano Router.The model number is XXXXX EXT.S/N: 10B328039
Okay...give me a minute.
By the way...your Blu-Ray player had a firmware update come out today. Don't let me forget at the end of this to help you get that taken care of as well.
Okay Joe...Here we Go:
In your web browser address bar (top part where you normally type www.etc) type http://192.168.1.1
When I got to the page, it asked for the username and password.I typed in admin for both (all lower case) and it didn't allow me in.
Hmmmm...you said that your ISP provided the router. Is there a sticker on it with a WEP code or WPA code?
There is a sticker on it with an SSID and a WPA Key.
It sounds like your ISP has changed the login for the router to "lock out" your ability to change settings. It's a bit frustrating for us users!
No worries...we'll just use that WPA key...if it's locked out then there shouldn't be anyway for anything to have been changed.
I'm going to write out 2 or 3 steps for you to follow as one of them will temporarily disconnect your internet (for a minute or so only). Make sure to note them all down before starting and bookmark this page so you can come back and let me know if it worked.
1. Make sure the Blu Ray player is OFF.
2. Unplug the wireless router power plug and wait 60 seconds. This gives the capacitors a chance to discharge.
3. Plug the wireless router back in and let everything start back up as normal. Should take a minute or two.
4. Check that you have internet via the PC. You should.
5. Go to the Blu-Ray player and turn the power on.
6. From the Home Menu go to SETTINGS. Use up and down buttons to select NETWORK...then NETWORK SETTINGS. Select WIRELESS GENERAL. Select your SSID and then enter the WPA EXACTLY AS IT'S written. Press the Green button on your remote when you're done and then select done.
7. The Network Status screen should appear. Give it a couple of minutes to connect and see what it says.
If this still doesn't work we'll have to set it up via the ethernet cable.
Before I forget here's the link for your firmware upgrade:
OK. I completed everything up to step 6.Before I did anymore, I wanted to check with you. When I went to Network settings, next to my router is what appears to be a little antenna with little green parentheses around it. I never have seen this before. So I went back to the Network status screen and it says I am connected. I didn't enter in the WPA key yet.Also, prior to this, I always had at least one other network displaying on the Network Settings screen. It is not there now. Is it possible I could be receiving interference from another nearby network?
It's definitely possible you could have interference but I doubt it with modern routers. This just means you were picking up a neighbor's router signal but they'd have to be on the same channel and frequency to interfere. At my home I typically pick up about 20 (dense area) and never have issues.
It would have connected b/c the passkey was in there from last time. It sounds like something funky was happening in the router and it needed to be reset. Happens sometimes. I especially think this is true since your son's I-phone was having similar connection issues. You wouldn't see this on the desktop since it's connected via ethernet cable, but the old unplug-replug trick typically works if it happens again. Just remember to wait minimum 30 seconds in between.
Did you want to look at the firmware update now for the Blu-Ray?
Yes, might as well
Please right click on the link I posted above and choose Open in New Tab.
Click on the tab for "Firmware" and open the second file (small one) that's a PDF of the instructions. Once we walk through them you'll be able to download the file and install the update but as it's 80 MB it could take a while to download.
Ok. I have the pdf open.
It's pretty straightforward but I wanted you to look at the instructions while I was here online in case you had any questions. You will download the larger ZIP file from the previous screen (FIRMWARE section) and save it to your Desktop. Then unzip it and copy the entire unzipped folder onto a USB flash drive. You can just place it in the main directory of the drive. It's okay if there are other things on there but the more that's on the stick the longer it will take.
Follow the directions for the update on the Blu-Ray (it's only 1 page...I'd print it out) and you should be all set. I wouldn't anticipate any issues with the update but if you have any come back and we can do follow up help to this question for free.
Also...please don't forget to click ACCEPT and to leave feedback rating for me when we are finished. Don't worry...I'll stay around to help until you're all set.
Engineer with experience in sales and service of high end electronics.