How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Sandeep Pamarati Your Own Question
Sandeep Pamarati, Engineer
Category: Consumer Electronics
Positive Feedback: 50 %
Satisfied Customers: 1660
Experience: Bachelors in Electronics
Type Your Consumer Electronics Question Here...
Sandeep Pamarati is online now
A new question is answered every 9 seconds

My Canon MP830 has just refused to scan a document It says

Customer Question

My Canon MP830 has just refused to scan a document>

It says: Error in scanner. Turn off scanner and follow instructions in manual. Scanner driver will be closed. (Code:100)

I have already turned it off several times. It was previously saying something like: "Not detecting MP830 Navigator."

Submitted: 2 years ago.
Category: Consumer Electronics
Picture
Expert:  Sandeep Pamarati replied 2 years ago.


Sandeep Pamarati :

Hello Sir/Maam,

Sandeep Pamarati :

Happy to help you....

Sandeep Pamarati :

in this case need to follow the below steps...

Sandeep Pamarati :

Reset the device when it is not functioning properly.
If the device is not functioning properly or to clear memory, reset it.

On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

Wait approximately ten seconds and then press the <ON/OFF> button again.

Wait until the device has completed its cycling process before submitting another job request.

Sandeep Pamarati :

if still problem is there need to updated drivers for scanner....

Sandeep Pamarati :

updated drivers link is here.... need to select the operating system from the drop downlist then download the drivers and then reinstall them afresh....

Sandeep Pamarati :

let me know if it helps....

Sandeep Pamarati :

thanks for your time....

Sandeep Pamarati :

good day to you....

Customer :

Just after I sent through the request the bloody thing started working. I've no idea why it stopped and no idea why it started working properly again. I appreciate your email but I had already fixed the thing and I apologise for bothering you.

Sandeep Pamarati :

Okay sir....

Sandeep Pamarati :

I am happy your problem is solved.....

Sandeep Pamarati :

If you have in future you can use the above drivers....

Sandeep Pamarati :

If you satisfy on my efforts please accept....

Sandeep Pamarati :

Thanks for your time....

Sandeep Pamarati :

Good Day to you...

Ask Your Own Consumer Electronics Question

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John Brunetti's Avatar

    John Brunetti

    Engineer and electronic enthusiast for more than 12 years.

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    152
    I am here to help you!
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John Brunetti's Avatar

    John Brunetti

    Engineer and electronic enthusiast for more than 12 years.

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    152
    I am here to help you!
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve the Electronics Guru's Avatar

    Steve the Electronics Guru

    Engineer

    Positive Feedback:

    97.8 %

    Satisfied Customers:

    2133
    VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
  • http://ww2.justanswer.com/uploads/AR/aricaudio/2013-3-26_231551_Resampled20120719145857451.64x64.jpg aricaudio's Avatar

    aricaudio

    Technician

    Positive Feedback:

    97.9 %

    Satisfied Customers:

    4970
    Own AV installation and repair business
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Benimur's Avatar

    Benimur

    Technician

    Positive Feedback:

    99.4 %

    Satisfied Customers:

    3547
    down to component level : 25+ yrs field, 4+ yrs online
  • http://ww2.justanswer.com/uploads/CU/custompartsguy/2011-6-29_204832_me.64x64.jpg Expert-Repair's Avatar

    Expert-Repair

    Mechanic

    Positive Feedback:

    99.2 %

    Satisfied Customers:

    2157
    Auto, Marine and Home Electronics professional. iphone, bluray and home theater setup and repair.
  • http://ww2.justanswer.com/uploads/simitpatel/2009-1-15_1696_untitled.jpg Simit's Avatar

    Simit

    Engineer

    Positive Feedback:

    97.1 %

    Satisfied Customers:

    1490
    Bachelor in Computer Engineering
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    Systems Engineer

    Positive Feedback:

    98.2 %

    Satisfied Customers:

    1316
    FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems