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Sandeep Pamarati
Sandeep Pamarati, Engineer
Category: Consumer Electronics
Satisfied Customers: 1660
Experience:  Bachelors in Electronics
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My Canon MP830 has just refused to scan a document It says

Customer Question

My Canon MP830 has just refused to scan a document>

It says: Error in scanner. Turn off scanner and follow instructions in manual. Scanner driver will be closed. (Code:100)

I have already turned it off several times. It was previously saying something like: "Not detecting MP830 Navigator."
Submitted: 3 years ago.
Category: Consumer Electronics
Expert:  Sandeep Pamarati replied 3 years ago.

Sandeep Pamarati :

Hello Sir/Maam,

Sandeep Pamarati :

Happy to help you....

Sandeep Pamarati :

in this case need to follow the below steps...

Sandeep Pamarati :

Reset the device when it is not functioning properly.
If the device is not functioning properly or to clear memory, reset it.

On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

Wait approximately ten seconds and then press the <ON/OFF> button again.

Wait until the device has completed its cycling process before submitting another job request.

Sandeep Pamarati :

if still problem is there need to updated drivers for scanner....

Sandeep Pamarati :

updated drivers link is here.... need to select the operating system from the drop downlist then download the drivers and then reinstall them afresh....

Sandeep Pamarati :

let me know if it helps....

Sandeep Pamarati :

thanks for your time....

Sandeep Pamarati :

good day to you....

Customer :

Just after I sent through the request the bloody thing started working. I've no idea why it stopped and no idea why it started working properly again. I appreciate your email but I had already fixed the thing and I apologise for bothering you.

Sandeep Pamarati :

Okay sir....

Sandeep Pamarati :

I am happy your problem is solved.....

Sandeep Pamarati :

If you have in future you can use the above drivers....

Sandeep Pamarati :

If you satisfy on my efforts please accept....

Sandeep Pamarati :

Thanks for your time....

Sandeep Pamarati :

Good Day to you...

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