I've had computer problems so didn't get to you answer till this morning.
Anyway, I've followed your instructions 3 different times today. First 2 times there were 10 rings and then cut off no message. Third time, 7 rings, cut off, no message.
I did check my message and it is ready to go. What do I do now? I'm familiar with unplugging everything on my computer and waiting a half hour for it to reboot and it always starts working fine.
Still messageless. Susan Schmidt
11-12-10 1:50 p.m. CST
Answers to questions 11-12-10 2:33 p.m. EST
The red light above the PLAY/STOP button is on
I assume the ac adapter is the telephone cord that goes into the wall outlet and the other end goes into the AT&T machine. They are NOT loose fitting, they re nice & snug
I missed 2 calls this morning when I was gone because the answering machine did not pick up but did shut down after 10 rings one time and said "messages are full" the second time. I clean it out every day so it is "EMPTY ". Susan