How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Technician
Category: Consumer Electronics
Satisfied Customers: 2742
Experience:  Factory Trained/Certified OnQ Audo/Video/Data Technician
Type Your Consumer Electronics Question Here...
Mike is online now
A new question is answered every 9 seconds

My Kindle wont let me open any of the books I have purchased.

Resolved Question:

My Kindle won't let me open any of the books I have purchased. My Kindle is both 3G an WiFI and it keeps telling me that I don't have a WiFi connection. This hasn't been a problem in the past. I have had the device since September. Also--a book I recently purchased downloaded to the archive for some reason.
Submitted: 6 years ago.
Category: Consumer Electronics
Expert:  Mike replied 6 years ago.
Hi. Thanks for posting your question on JustAnswer... Do you know which model Kindle you have?
Customer: replied 6 years ago.

I know that it is both 3G and WiFi--I dont know the model number


Expert:  Mike replied 6 years ago.
I'm going to assume that since you purchased it in September, you have the latest generation Kindle. From the sound of things, it needs a reset. It's not uncommon to have to do this. It doesn't necessarily mean you did anything wrong. It's just that the OS becomes corrupt from time to time and it requires a reset to fix. In any event, to do the reset, slide and hold the power switch for at least 20 seconds. That will reset the device. It should function normally after that, unless you have a hardware failure, which will require service. Give that a shot and let me know if you're still having a problem and I'll help you contact Amazon to arrange repair/replacement.



Edited by Mike on 11/4/2010 at 10:00 PM EST
Mike and other Consumer Electronics Specialists are ready to help you

Related Consumer Electronics Questions