Hi, Welcome to Just Answer
It looks like you have missed a step during open and loading of DVD
What would that be?
Try to open the door, remove the dvd, leave the try open, unplug the system and let it sit for 2 min or so and then plug it in and let me know if this works
Please hold while I do this.
There is a switch the monitor the position of the tray and need to be reset
I am here
Please retype this last sentence. It is not quite clear.
There is a switch where?
How do I reset the switch?
This did not resolve the problem.
Are you there?
Open the tray, remove dvd
The solution did not work. Please tell me where this switch is and how to re set it
Unplug your system.
Leave the system for few minutes
then plug it in
I have done that,
This might reset the switch
Are you still having the same problem?
This process does not resolve the problem. I have done this twice.
Have tried different DVDs and still have the same problem?
Yes, no difference.
Any other suggestions?
Yes what I am trying to figure out is where the problem is try related or laser related and I am tryign to locate the product manual
OK, I am patient.
What did you to to clean the lens?
Did you take the cover off?
What did you use to clean the lens?
compressed air first, the a small dab of isopropyl alcohol then dryed that with the compressed air.
Yes, with the cover off.
Before you cleaned the laser was the dvd working?
no, that is why I cleaned it. It was working last week. Today I rented a movie and it would not read. I took the movie back and they were able to play it but gave me a different one and this one would not read. So I opened the cover, blew out the inside with compressed air, cleaned the lens with alcohol and tried again. No change. I have removed the disk, left the door open, unplugged the machine, waited a few minuted, plugged it back in, replaced the disk, and the same proble,. I tried different disks, same problem.
Can you try to play a regular CD on this machine?
Do you mean a music cd?
Then it looks like there is something to do with the position of laser of the mechanism that moves the laser across the Disk. This is something that I would suggest you contact the manufacturer as I cant figure more details of what you can try.
I will opt out for other experts to try. You can also contact the manufacture at
Are you still searching for this issue?
Not, I have opted out for other experts to try
I have waited 17 minutes for no response. I must assume you are not able to help this issue. I hope Just Answer has not collected my funds!